Karafs is operated by Joulino B.V.. By creating an account, signing in, using the Karafs mobile apps or website, purchasing a subscription, or using free or paid features, you confirm that you have read and agree to these Terms and Conditions and the Karafs Privacy Policy.

If you do not agree with these terms, you must not use Karafs and must not purchase a subscription.

Service provider: Joulino B.V.

Address: Weidevogellaan 262, 2496PP Den Haag, Netherlands

KvK number: 94647615

Establishment number: 000060103701

Contact and support email: soheilazad.dev@gmail.com

These terms apply to two separate apps published by the same company: the Karafs iOS app (bundle ID celery.co.group.app, App Store app ID 1614419104) and the Karafs Android app on Google Play (package ir.eynakgroup.caloriemeter). The Karafs website and web version are also covered.

The two apps are not one product. The Android app is the earlier generation of Karafs and runs on the older Karafs infrastructure; the iOS app is the new generation and runs on the current infrastructure. Your account, your data and your subscription belong to the app and the store where they were created, and do not transfer automatically to the other.

If a feature described on this page does not exist in the app you installed, that part of these terms does not apply to you.

Karafs is designed for Persian-speaking users around the world. Access to certain features, prices, taxes, payment methods, refunds and consumer rights may differ depending on your country of residence and the store you purchase from.

Karafs is intended for users who are 18 years of age or older. By using Karafs or purchasing a subscription, you confirm that you are at least 18 and legally able to accept these terms and make purchases. If we learn that an account belongs to someone under that age, we delete the account and its data.

To use Karafs fully you need an account. In the iOS app you sign in with Apple or Google. You are responsible for the accuracy of the information you enter and for keeping access to your account confidential.

To build meal plans, analyse food and track calories, weight, water, steps and exercise, Karafs needs data such as personal details, height, weight, goal, activity level, pregnancy or breastfeeding status, medical conditions, allergies, food logs and food photos or voice notes. How that data is processed is explained in the Privacy Policy.

• Personal use: your account is for your own personal, non-commercial use and you must not share access with others.
• Account security: if you believe your account has been used without permission, notify us promptly.
• Health information: you are responsible for entering accurate, up-to-date information; Karafs recommendations and calculations are generated from that data.

Much of what Karafs needs in order to work counts as health data under European data protection law: your weight, what you eat, your step count, exercise, physical symptoms and GLP-1 medication information.

Before that data is collected, we ask for your explicit consent during signup, and we store a record of that consent (its type, the version of the text and the time). You can withdraw consent at any time; the consequence is that the core parts of the service can no longer be provided.

The Karafs iOS app has free parts and parts that unlock only with an active subscription. The product is titled the Karafs subscription and is identified in our subscription infrastructure by the entitlement Pro. It is an auto-renewable subscription sold as an In-App Purchase through the App Store.

Length of period: the subscription is offered in two periods, monthly (one month) and annual (twelve months). The period begins when the App Store confirms your purchase.

Price per period: the reference price in euro storefronts is €10 for the monthly period and €60 for the annual period. The price of each period is shown before purchase, on the purchase screen inside the app and on the App Store product page, in the currency of your Apple ID's store; prices vary by country, tax and exchange rate, and where they differ, the price shown by the App Store governs.

Payment: payment is charged to your Apple ID account at the moment you confirm the purchase. Payment is handled entirely by Apple, and Karafs has no access to your card details.

Price changes: if the price of a period changes, Apple notifies you before renewal under its own rules and, where required, obtains your consent; without it, the subscription does not renew at the new price.

• What the subscription provides: a personalised meal plan, and the ability to regenerate it.
• AI food logging by photo, voice and text, plus the Karafs food database.
• Recipes, My Kitchen and personal food entries.
• The Karafs AI coach, the Today view, weight progress, and water and exercise logging.
• The symptom tracker and the GLP-1 medication companion.
• Step counting is not a paid feature and is available to everyone.

The subscription renews automatically unless you turn off automatic renewal at least 24 hours before the end of the current period.

Your account is charged for renewal within 24 hours prior to the end of the current period.

You manage and cancel the subscription at Settings → Apple ID (your name) → Subscriptions. Switching between the monthly and annual period is done in the same place. Karafs cannot cancel a subscription on your behalf.

Deleting the Karafs app does not cancel your subscription and does not stop the next renewal. Deleting your Karafs account does not cancel it either. To stop renewing, you must turn off automatic renewal in your Apple account.

After you turn off automatic renewal, your access remains until the end of the period you already paid for, and it does not renew after that. Cancelling is not, by itself, a refund of the current period.

If a free trial is offered for the period you choose, its length is shown before purchase on the purchase button and in the text below it. Eligibility for a trial is determined by the App Store, not by Karafs; if you have used one before, you may no longer be offered it.

If you do not turn off automatic renewal at least 24 hours before the trial ends, the subscription converts to a paid period and the first period is charged to your Apple ID account.

If you purchase a subscription while a free trial is still running, any unused portion of that free trial is forfeited. It cannot be carried over, saved or refunded.

Reinstalling the app, changing device or signing out and back in does not lose your subscription. The purchase screen has a Restore Purchases action that reads the purchases made with the same Apple ID from the App Store and restores your access.

Restoring works only with the Apple ID that made the purchase. If your purchase is attached to a different Karafs account, or restoring finds nothing, contact support and we will look into it.

Refunds for App Store purchases are handled by Apple, not by Joulino B.V.. We have no access to your Apple ID transactions and cannot issue a refund on Apple's behalf.

To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID, or submit the request from Settings → your name → Subscriptions. The final decision is made under Apple's policies.

If your issue is about Karafs itself — for example a feature you paid for that never became available to you — contact support so we can both fix the problem and, where appropriate, point your request to the right place.

For users in the European Union and jurisdictions with comparable rules, mandatory consumer rights — including pre-purchase information and the statutory right of withdrawal where applicable — are respected, and these terms do not limit them.

Karafs is a digital service that becomes available immediately after a purchase or trial is confirmed. Where the law requires it, you may be asked to expressly agree that the service starts before the withdrawal period ends and to acknowledge that this can limit your withdrawal right for the part already supplied.

Because Apple is the seller of record on the App Store, the practical route for exercising these rights on in-app purchases also runs through Apple. We will support you through that route and follow up on your request.

The Karafs Android app is published on Google Play as ir.eynakgroup.caloriemeter. Purchase, renewal, cancellation and refunds for that app are handled through your Google account and under Google Play's policies.

You manage and cancel that subscription at Google Play → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a Google Play subscription.

Refund requests for Google Play purchases are reviewed by Google. A subscription bought on Google Play does not unlock the iOS app, and the reverse is also true: each subscription belongs to the store and the app where it was bought.

Buying a subscription on the web is not currently offered. All live Karafs purchases go through the App Store or Google Play.

Web payment infrastructure (Stripe) exists in the product's code but is configured for test mode only, and no real web payment has ever been taken through it. Until that path is formally enabled and this page is updated, web payment should not be treated as part of the service.

Karafs is a tool for nutrition tracking, food logging, food analysis, lifestyle planning and general or personalised suggestions. It is not a provider of medical services, diagnosis or treatment, and it is not a replacement for a doctor, dietitian or qualified health professional.

The GLP-1 companion is only a log and reminder tool for medication your own doctor prescribed. Karafs does not prescribe medication, does not suggest doses, and gives no advice about starting, changing or stopping a medication. The symptom tracker is a logging tool, not a diagnostic one.

If you are pregnant, breastfeeding, have a medical condition, allergy, dietary restriction, history of eating disorders, specific medication or any special medical situation, consult a qualified professional before relying on any meal plan or making significant changes to your diet or activity.

If you experience discomfort, unusual symptoms or medical concerns while using Karafs recommendations, stop using that part of the service and contact a doctor.

Food recognition from a photo, voice note or text, portion and calorie estimates, and coach messages are outputs of AI models. They are estimates, not measurements; they can be wrong, and you can and should correct them before logging.

We do not offer these outputs as medical advice, and they must not be relied on for treatment decisions.

You agree to use Karafs only for lawful, personal purposes and in accordance with these terms. Misuse of the service, attempts to bypass payment or access restrictions, interference with security, bulk data extraction, unauthorised reverse engineering or commercial use without written permission are prohibited.

We may limit, suspend or terminate access if there is a serious breach of these terms, misuse, a security risk, payment fraud or a legal requirement.

The name, design, content, software, user experience, databases, copy, calculations, product models and other Karafs assets are owned by Joulino B.V. or its authorised suppliers and are protected by intellectual property laws.

By accepting these terms you receive only a limited, non-exclusive, non-transferable and revocable licence to use Karafs for personal purposes. You receive no right to copy, republish, sell, reverse engineer, build a similar product from, or commercially use Karafs content without written permission.

You may stop using Karafs at any time. In the iOS app, account deletion is available inside the app itself and erases your data immediately and completely; it cannot be undone. What is erased and what is retained for legal reasons is described in the Privacy Policy.

Deleting your account does not cancel an active subscription. If you do not want to be charged again, turn off automatic renewal in your Apple or Google account before deleting your account.

We may update these terms to reflect product changes, legal requirements, payment paths or store requirements. If we make material changes, we will notify users through appropriate channels, and where the law requires it we will obtain new consent.

New terms are not applied retroactively to a period you have already paid for.

To the extent permitted by law, these terms are interpreted under the laws of the Netherlands. If you are a consumer in a country with mandatory consumer protection or data protection rules, these terms do not limit your mandatory rights.

We prefer to resolve any dispute or question first through support and dialogue. For payment matters, the issue may also need to be reviewed through Apple or Google, who are the sellers of record for in-app purchases.

For questions about these terms, your account, your subscription, cancellation, restoring a purchase, refunds or legal matters, contact soheilazad.dev@gmail.com.

Company information: Joulino B.V., Weidevogellaan 262, 2496PP Den Haag, Netherlands, KvK 94647615, establishment number 000060103701.